General Questions

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1. What is Direct Primary Care (DPC)?
Direct Primary Care (DPC) is a membership-based healthcare model where patients pay a monthly fee for unlimited access to primary care services. This allows for longer visits, personalized care, and direct communication with your doctor without the need for insurance.

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2. How is DPC different from traditional healthcare?
Unlike traditional healthcare, DPC eliminates the middleman (insurance companies) for primary care services. This means no co-pays, deductibles, or surprise bills for the services covered under your membership.

 

3. Do you accept insurance?
No, we do not bill insurance for our services. However, we do feel it is important and recommend that you maintain an insurance plan for emergencies and specialized care outside the scope of DPC.

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4. Can I still use my insurance for other medical services?
Yes! You can use your insurance for specialists, hospital visits, or other medical services not covered by your DPC membership.

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Membership Details

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5. What does the membership include?
Your membership includes:

• Unlimited office visits

• Direct access to your doctor via phone, text, or email

• Preventive care, chronic disease management, and wellness support

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6. Are there any additional fees?
For most services, there are no extra fees. However, certain tests, medications, or supplies may have an additional cost, which will always be transparent and offered at wholesale prices when possible.

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7. How much does the membership cost?
Our membership starts at $75 per month. Discounts may be available for families or annual prepayments.

 

8. Is there a contract or cancellation fee?
No long-term contracts are required. You can cancel at any time with a 30-day notice.

 

Access and Appointments

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9. How do I schedule an appointment?
Scheduling is easy! Call us, email, or book online through our patient portal. Same-day or next-day appointments are often available.

 

10. What if I need care after hours?
You have direct access to your doctor for urgent issues, even after hours. Reach out via phone or text for prompt assistance.

 

11. Do you offer telemedicine?
Yes, telemedicine is included in your membership for minor concerns that can be addressed remotely.

 

12. What if I’m traveling or out of town?
We can assist you via telemedicine or help coordinate care if you need local medical attention during your travels.

Specialized Services

 

13. Do you offer labs or imaging services?
Yes, we are able to order your routine and preventative labs. These orders will be sent to your lab of choice and you are encouraged to use your insurance to cover these services. If you do not have insurance coverage, we have partnered with several local labs in the area who are able to provide you with discounted and affordable rates. When it comes to imaging such as x-rays, CT scans, MRI or mammograms, we can coordinate discounted rates for these additional tests when necessary.

 

14. What about prescriptions?
When prescribing medications, we understand that cost is a huge factor on whether or not a patient is able to take these medications. We will always take cost into account before recommending any type of treatment. If you have insurance coverage, we will ensure that whatever medication is being prescribed will be covered by your plan. If you do not have insurance, we will always choose the most efficient, yet affordable medication option for you. We can also work with local and online pharmacies to help reduce costs.

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15. Can you manage chronic conditions like diabetes or hypertension?
Absolutely. Managing chronic conditions is a core part of what we do, and we provide personalized, ongoing support for your health needs.

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Joining and Transitioning

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16. How do I join your practice?
Joining is simple! Visit our website, call our office, or stop by to complete your registration. We’ll schedule an initial consultation to discuss your health goals and needs.

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17. Can I switch to DPC if I already have insurance?
Yes, you can. Many members use DPC alongside their existing insurance for comprehensive coverage.

 

18. What happens if I need a specialist or hospital care?
We’ll help coordinate referrals and ensure seamless communication with specialists or hospitals. Your insurance can cover these services if applicable.

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If you have additional questions, feel free to reach out! Contact us at 407-378-8050 or Contactus@simplicitywellnessllc.com